Anmerkung zum 2. Abschnitt: Habe bei AN angefragt, da dieses gegen EU-Vorschriften (die ja auch für Airlines gelten die in/aus der EU fliegen) verstoßen würde. Demnach muss es Kompensation etc geben.

Wie war deren Reaktion ?

Von: Air Namibia
Gesendet: Freitag, 14. Juni 2019 13:21
An: christian@XXXXXXXX
Betreff: RE: Media Enquiry

Dear Christian,

I would like to thank you for granting us the opportunity to respond to your media enquiries. Please find our response hereunder:

• The statement below by Rennies Travel herewith below is too vague and incorrect.
• Air Namibia (SW) is guided by the attached document when handling EU pax.
• Please take note that, it is not applicable in any case if EU pax is travelling within Africa.
• For SW, it’s applicable in any case for flights from Europe (e.g. FRA to Namibia) and direct connections of these passengers. Accommodation, rerouting, etc. applicable if the change (cancellation) is for a departure in the next 2 weeks (14 days) or within 14 days of departure.
• Also find more information on the German regulation for that territory here: www.airnamibia.com/a...arriage/#toggle-id-9
• We shall follow up with Rennies Travel and correct the statement accordingly.

Thanks for always consulting us and for keeping the nation informed.

Regards,